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Coron Readies for GBA Program Completion

The protection of environment alongside sustainable enterprises, improved firm competitiveness and workplace cooperation is the centerpiece of a training program rolled-out in May 2014 for hotels and resorts in Coron, Palawan by the International Labor Organization – Greener Business Asia in coordination with the National Wages and Productivity Commission.

Dubbed “ILO GBA – NWPC Green My Enterprise Program in Hotel/Accommodation Establishments”, the program seeks to promote capacity building and bipartite cooperation for greener workplaces and sustainable enterprises. It is a project of the International Labor Organization and implemented with the support from the Government of Japan.
On 14 November, the program will culminate with a recognition ceremony for participating hotels and resorts.  NWPC Executive Director Maria Criselda R. Sy will be joined by DOLE Regional Director for MIMAROPA, Mr Ted Delson, and officials from the ILO-GBA team in Bangkok and Manila, including local officials, are expected to attend the closing ceremony.

Initially, some 16 hotels and resorts participated in the training, held with the assistance of the local Tourism Office and the local association of hotels and restaurants.

Aside from the adoption of environmentally-sound practices, the training espoused universally-recognized norms on workplace cooperation, rights, relations and equality at the workplace, including elective sessions on OSH, 5s, energy and water efficiency, waste management and Service Quality (SQ), as well as Local Sourcing and Green Procurement. 5s and SQ are flagship programs of the NWPC that focus on workplace improvement and quality service, respectively.

Action Plan on Green Practices

During the initial stage of the training, the participants were organized to be the respective Green Teams of their establishments and were guided to develop their Action Plans that includes identifying specific workplace & operational issues, and using green practices to address these problems with timelines.  The common green-related workplace problems are on energy use, safe water and waste management.

Monitoring of the action plan implementation was led by Ms. Camilla Roman and Ms. Georgina Pascual of ILO-GBA, together with Ms. Amelia Kakazu and Romeo E. Opis of NWPC and RTWPB, respectively in coordination with the Municipal Tourism Office of Coron.

Besides monitoring through telephone and online means, the teams also conducted on-site visits. As some of the participating resorts are located in different islands straddled across the municipality of Coron, the monitoring teams have to travel by boat to reach some of them for the activity, at times braving rains and winds.

While the outcome of the training is just starting to be introduced to their operations and its impacts is yet to be fully felt or seen, the monitoring teams noted the vast improvement in the cleanliness and orderliness of the workplaces visited and the heightened awareness of the staff in incorporating good, green practices. The monitoring activity involves the use of survey questionnaires and direct interaction with the hotel ‘Green Teams’ on the implementation of OSH, energy and waste management practices undertaken by the hotel and resorts under the GBA.

One notable green practice was implemented in one of the island resorts where it has its own poultry and livestock, including a vegetable garden tended by both management and employees, making the enterprise truly sustainable and ideal for workplace cooperation.

 

Posted: November 20, 2014

2014 National Productivity Convention underscores Innovation and Enterprise Development

               The National Wages and Productivity Commission held the National Productivity Convention with the theme “Productivity, Innovation, and Enterprise Development: Empowering Workers. Sustaining Enterprises.”

               The event started with messages from  DOLE Acting Undersecretary Katherine Brimon,  NWPC Worker Representative David Diwa (representing TUCP-ITUC), ECOP President Edgardo G. Lacson, DTI Undersecretary Nora K. Terrado, NEDA Deputy Director General Emmanuel F. Esguerra and Chairman of the House of Representatives Committee on Labor and Employment Hon. Karlo Alexei B. Nograles.  They  emphasized the significance of productivity and innovation as a key strategy towards sustained growth and global competitiveness, referring to the 2013/2014 Global Competitiveness ranking of the World Economic Forum.

               In her keynote speech, Secretary Rosalinda Dimapilis-Baldoz emphasized the need to increasingly link wage growth with productivity growth.  She said  “The real and the big challenge is how to link wages with productivity. It isn’t just making companies competitive and profitable through improved productivity, but for productive workers to get higher wages and ultimately enjoy higher living standards”.

               Secretary Baldoz focused on 2 important productivity drivers, skills and innovation.   She said  “You combine the two and you produce the quality of products or services that will define and distinguish your company from all the rest. It is not just a profitable and competitive company, but more importantly, one that values its people--the workers--as the best asset. This is the desirable and shared goal among government and the social partners when we adopted the two-tier wage reform system that defines the role of minimum wage and the guidelines on how to compute it, and which also establishes the link between wages and productivity”.

               The Convention’s highlight was the research forum where experts and resource speakers from the ILO and Gawad Kalinga Foundation presented studies and researches on the importance of workforce cooperation and character building, respectively in promoting productivity.  On the policy side, DTI Asst. Secretary Rafaelita Aldaba discussed the 2015 ASEAN Economic Integration (AEC) and the policy levers to prepare the country for the AEC.  Meanwhile, DOST Undersecretary Fortunato T. dela Peña presented a paper on innovation-led development path in the Philippines.

               The convention also kicked off the 2015 Productivity Olympics and launched the NWPV Productivity Toolbox for MSMEs.

               After the program proper, the Commission and regional  boards convened to listen to two of the best practices on the implementation of the Service Quality program.  Western Visayas Board Secretary Nesa Nolido presented her region’s Pier to Port (P2P) Program while Caraga Board Secretary Earl dela Victoria showcased the implementation of the service quality program at the Bancasi airport in Butuan City.

               The convention was held at The Heritage Hotel in Pasay City and attended by some 250 delegates and participants representing the public and private sector organizations, as well as individuals in the productivity movement.

               

Posted: October 29, 2014

NWPC Productivity Toolbox: The Ladder of Efficiency and Effectiveness

               The NWPC is now more than ready to boost the productivity and competitiveness of micro, small, and medium enterprises through a package of productivity improvement programs collectively known as “Productivity Toolbox.”

               “It is a ladderized system that contains a package of developmental assistance to MSMEs to ensure that they transform to more viable and competitive enterprises,” said Secretary Rosalinda Dimapilis-Baldoz.

               The NWPC’s Productivity Toolbox is a needs-based approach to productivity improvement and contains several training courses that MSMEs can avail of. Such courses range from work values, housekeeping, and work systems, to the more advanced training courses like green productivity and service quality.  It also provides technical assistance through the conduct of time and  motion studies for output or results based compensation schemes.

MSME Development:
A Formula to Achieve Inclusive Growth

               Developing micro, small, and medium enterprises (MSMEs) is an important strategy in the path to inclusive growth since MSMEs account for 99% of total establishments and 61% of total employment in the country.

A Closer Look at the Ladder of Efficiency
and Effectiveness

               In the broadest sense, the productivity improvement trainings aim to:  

1) instill positive values among the workforce; 2) introduce cost cutting/saving measures, plant layout, and process improvements, etc. to improve productivity and 3) mainstream a culture of quality and productivity.

               Initially, the RTWPBs introduce the productivity toolbox to potential company beneficiaries. The orientation will focus on potential benefits and gains from implementing productivity improvement program.  The potential beneficiaries are advised that each training course ends with a submission of a productivity improvement plan, the implementation of which shall be monitored by the RTWPBs.

               After orientation, interested companies will undergo a two-three day full cycle training.

Basic Training

There are five basic training programs namely:  (i) Productivity 101 – Labor Relations, Human Relations, and Productivity (LHP), (ii) ISTIV Program Awareness Program (PAP), (iii) 5S of Good Housekeeping, (iv)   ISTIV Bayanihan and (v) Productivity Enhancement Program for DOLE Livelihood Program Beneficiaries.

Intermediate Training

               This phase requires the pre-requisite knowledge and applications of the basic level. The intermediate courses are: (i) ISTIV Plus (Succeeding in Business),  (ii) Green ME,  (iii) Service Quality and (iv) Time and Motion Study.

Advanced Training

               This level offers advanced training courses: (i) Service Quality Plus (Supply Chain), (ii) Gainsharing Schemes, and (iii) Local and foreign training/conferences on leadership, management, and enterprise development.

Recognition and Incentives

               Companies who have successfully implemented and sustained their productivity improvement programs qualify them to participate in the NWPC Productivity Olympics and to vie for the Secretary’s award under the Incentivizing Compliance Program of the DOLE.

Availing the Productivity Toolbox

               MSMEs nationwide can avail of the training programs in the productivity toolbox provided they (1) are 100% Filipino owned, (2) have basic systems in place such as recruitment of workers, production, and maintenance, and (3) are willing to implement productivity improvement programs. Interested companies may apply to NWPC or the nearest RTWPB in their area.

Productivity Toolbox in Action

               As of September 2014, the Regional Tripartite Wages and Productivity Boards have conducted a total of 6,696 orientations and 3,061 trainings to MSMEs nationwide, benefitting 22,928 managers, supervisors, and workers.

             

Posted: October 29, 2014

RTWPB NCR issues Wage Advisory for the Tourism Sector

               To guide enterprises and workers in the tourism industry to implement productivity and performance-based incentive schemes, the Regional Tripartite Wages and Productivity Board – NCR issued Wage Advisory No. NCR-01 for the tourism sector. The sector’s growth prospects and employment potential were the primary considerations of RTWPB NCR in selecting it as subject of its productivity advisory.

               The advisory  covers  hotels (accommodation services), restaurants (food and beverage services), travel agents and tour operators, and health and wellness services. It contains the implementing guidelines on the creation of a productivity committee, and recommends performance criteria which can be used by establishments in the formulation of their productivity and performance-based incentive schemes.

               The advisory was published on October 3, 2014 at the Philippine Star.

               

Posted: October 29, 2014

Tourist Police commits to Service Quality

               A total of fifty one (51) tourist police underwent the “Service Quality Training for Tourist Police Auxiliary Brigade” at NWPC Conference Room last September 29-30, 2014.

               The training aimed to improve the quality of services provided by the tourism industry value chain. It was conducted by RTWPB-NCR in partnership with Public Employment Service Office-Pasay.

               Topics covered during the training were: (1) Service Quality for key employment generators, (2) understanding customers, (3) error hunting/prevention, (4) error recovery, and (5) teamwork.

               Meanwhile, the board in partnership with Barangay 657 also conducted the same training program to padyak operators and drivers in Intramuros, Manila. Most of the participants committed to adopt the principles of service quality.

               

Posted: October 29, 2014

NWPC submits positions to Cong. Hicap's legislative measures

               The NWPC recently submitted its position to the four legislative measures filed by Congressman Fernando L. Hicap on minimum wage setting.

               Cong. Hicap’s house resolutions and    bills   cover  (1)  increase in the premium pay of SSS members (2) implementation of two-tiered wage system, (3) P125.00 daily across-the-board increase in the salary rates of employees and workers in the Private Sector, and (4) an act repealing Republic Act No. 6727.

               On item 1, the NWPC cited the effect on workers’ take-home pay of a premium increase.  On item 2, the NWPC explained the concept of the TTWS and provided updates on its implementation, highlighting the decline in the number of minimum wage rates below the poverty threshold and the advisories by the Boards.

               On item 3, the NWPC grounded its comment on the mandate of the Commission to set regional minimum wages, and not across-the-board wage increases, for purposes of protecting poor and vulnerable workers from undue low  wages.

               On item 4, the Commission recognized that the power to legislate wages rests with Congress and as such may propose wage policy reforms as it deems necessary.

               

Posted: October 29, 2014

PSE to NWPC employees: Invest now

               “The best time to invest is yesterday. The second best is today.” This was the introductory message of Ms. Sarah Padilla from the Philippine Stock Exchange during the orientation conducted to the NWPC employees last October 3, 2014.

               The aim of the orientation was to raise awareness and financial literacy of employees such as investing in stocks.

               

Posted: October 29, 2014

Empowering workers and sustaining enterprises is key theme of biennial 2014 National Productivity Convention

                Empowering Filipino workers and sustaining the country's enterprises through productivity and innovation will be the key buzzwords that participants will hear and discuss in the 2014 National Productivity Convention that will take place on Wednesday, 16 October, at the Heritage Hotel in Manila.

                "We look forward to the 2014 National Productivity Convention for it will offer us the opportunity to engage micro, small, and medium enterprises--the backbone of the Philippine economy--on the important issue of productivity and innovation which is key to empowering our workers and sustaining the growth of our enterprises towards regional and global competitiveness," said Baldoz as she primes up publicity for the biennial event.

                "This Convention is our contribution to the celebration of October as the National Quality and Productivity Month," she added.

                Secretary Baldoz will deliver a keynote address at the Convention.

                This is the third National Productivity Convention since it was first held six years ago.

                The National Wages and Productivity Commission, which is organizing and hosting the event, said it had chosen the theme, “Productivity, Innovation, and Enterprise Development: Empowering Workers, Sustaining Enterprises”, as fitting to the thrust of the DOLE of putting productivity and innovation to the fore of its roadmap to decent work that will contribute to the national goal of massive employment generation and substantial poverty reduction.

                NWPC Acting Executive Director Patricia Hornilla said the NWPC expects over 250 Convention delegates and participants representing the public and private sector organizations, as well as champions and advocates in the productivity movement.

                Main activity at the Convention will be a research forum where experts and resource speakers from the International Labor Organization and Gawad Kalinga Foundation will present studies and researches on the importance of workforce cooperation and character building in promoting productivity.

                On policy, Assistant Secretary Rafaelita Aldaba of the Department of Trade and Industry will present a paper on trade reforms, competition, and innovation in relation to the ASEAN Economic Integration 2015, while Undersecretary Fortunato dela Pena of the Department of Science and Technology will present a paper on innovation-led development path in the Philippines.

                Like in the previous two National Productivity Convention, the NWPC and its partners will use the event to kick-off the 2015 Productivity Olympics, the country's national competition for best productivity improvement practices among MSMEs.

                "We will unveil the objectives, criteria, mechanics, and prizes of the 2015 Productivity Olympics during the event and hear testimonials from past Olympic winners," said Director Hornilla.

                Also in the Convention, Baldoz will lead officials and partners in the official launch of the DOLE's newest free programs and services to MSMEs, the Productivity Toolbox, an integrated, ladderized, and needs-based package of productivity improvement programs to assist MSMEs in implementing work process improvements, utilizing resources more efficiently, reducing errors, accidents, downtime, and customer complaints, and improving product quality and delivery.               

                Expected to deliver messages in the Convention are former Senator Ernesto Herrera of the Trade Union Congress of the Philippines-ITUC; Edgardo Lacson, President of the Employers' Confederation of the Philippines; DTI Undersecretary Nora K. Terrado; NEDA Deputy Director General Emmanuel F. Esguerra; and Hon. Karlo Alexei B. Nograles, Chairperson of the House of Representatives' Committee on Labor and Employment.

 

Posted: October 13, 2014

 


NWPC issues Rules of Procedure on Minimum Wage Fixing for Domestic Workers

By: Jerome P. Lucas

                The Commission and its Regional Boards will now be guided by NWPC Guidelines No. 1, Series of 2014 in the fixing of minimum wage rates for domestic workers.

                Under RA 10361 or Kasambahay Law, the Regional Tripartite Wages and Productivity Boards (RTWPBs), through the supervision of the Commission, shall review and if proper, determine and adjust the minimum wage rates of domestic workers a year after the effectivity of the Act.

                The rules of procedure direct the regional boards to conduct annual review of the prevailing minimum wages of domestic workers.

                In minimum wage fixing, the regional boards shall consider, as far as applicable, the needs of workers and their families: a) wage adjustments vis-à-vis the consumer price index and b) poverty threshold; and capacity to pay: a) household income and b) average wage of domestic workers.
               
Prior to the issuance of a wage order, the Boards shall conduct consultations/hearings with stakeholders. The guidelines, however, said that separate consultations/hearings may be conducted in determining the minimum wage of domestic workers in order that issues concerning the sector will be properly addressed.

                Wage orders issued by the Board shall not allow exemption. The Board shall dismiss outright exemption application filed by any party.

               

The said guidelines were published  on Philippine Daily Inquirer last September 19, 2014.

 

Posted: October 11, 2014

 

Green jobs bill filed in Congress

By: Jerome P. Lucas

          As part of his advocacy, Congressman Karlo Alexei Nograles, Chairperson of the House Committee on Labor and Employment, requested the DOLE to draft a bill on green jobs.  The NWPC, ILS, together with BLE drafted the bill entitled “An Act Granting Incentives to Individuals and Enterprises Supporting the Creation of Green Jobs and Appropriating Funds For the Purpose”.

 

Posted: October 11, 2014

 


Usec. Conferido now heads NWPC

By: Julie Callope-Llorente

          Effective on September 15, the chairman-designate of the NWPC will be Usec. Reydeluz D. Conferido, following the re-clustering of DOLE offices, agencies and bureaus.
               
          The re-clustering of agencies aims to ensure “coherence and efficiency in the delivery of priority Programs, Activities and Projects (PAPs) identified in the DOLE Planning Tool 2014-2016”, DOLE Administrative Order No. 468 series of 2014 stated.
               
          Under   Outcome  1    “Employability of Workers and Competitiveness of Enterprises Enhanced”, Undersecretary Conferido also acts as Cluster Head for the other DOLE offices, namely: Bureau of Local Employment, National Maritime Polytechnic, National Reintegration Center for OFWs, Professional Regulation Commission, and Technical Education and Skills Development Authority.

Posted: October 11, 2014

 


DOLE, Social Partners participate in Innovation and Enterprise Development Managers Program

By: Jerome P. Lucas

          Representatives from DOLE and its social partners comprised the new delegation of the ongoing managers program under the NWPC-Nanyang Polytechnic International (NYPi) - Temasek Foundation (TF) training on productivity,  innovation and enterprise development.

          The delegation, headed by Regional Director Nathaniel Lacambra, was composed of selected senior government officials from DOLE, Philippine League of Labor-Management Cooperation Practitioners, Inc. (PHILAMCOP), Philippine Association of Local Service Contractors (PALSCON), and Federation of Free Workers (FFW).

          The programme aims to widen the pool of Philippine productivity and innovation practitioners and champions who will assist the MSMEs.

Posted: October 11, 2014

 


NWPC appoints new directors, officers

By: Julie Callope-Llorente

The NWPC recently filled up six vacant positions with  the appointment of two Directors and four officers.

          Atty Welma T. Sicangco and Atty. Jamie-Lyn Garcia have been promoted to the position of Director II for Managament and Support Service Department and Policy Research Service Department, respectively .

          

The rest of the newly promoted employees are: Ms. Amelia C. Kakazu (as Supervising LEO), Julie Callope-Llorente (as Senior LEO), Michelle A. Mackay (as LEO II), and Phyllis G. dela Rosa (as LEO I).

 

Posted: October 11, 2014

 


With newly developed training module,
hotels and restaurants will be transformed to eco-advocates

by Francis Atangan & Zulaizah Genesis M. Lahan

          Hotels and restaurants in Bohol are now learning new and innovative ways to transform themselves into safe, clean, and eco-friendly enterprises, following their participation in a training program entitled Greener Business Asia – Hotel Training and Advisory last September 17-18.

 

Posted: October 11, 2014



Senate seeks clarification on minimum wage fixing processes

By: Jerome P. Lucas

          During the budget hearing with Senate Committee on Finance, Senator Chiz Escudero sought clarification on how adjustments in minimum wages are determined and how minimum wages relate to the family living wage (FLW) and the poverty threshold.

          The NWPC said that the Board secretariat computes a range of possible minimum wage increases which are presented to the Board for further deliberation.  On a follow-up query on whether minimum wage adjustments is a result of compromise among the social partners, the NWPC clarified that minimum wage setting is both a technical and political exercise.  The implementation of the TTWS which makes reference to the poverty threshold and average wage, however, has disciplined the political aspect of wage determination.
               
          On a query on whether the FLW is automatically computed as twice the minimum wage, the NWPC replied that the FLW and the minimum wage are distinct concepts and, as such, have different empirical framework.

          Based on some quick computations, Sen. Escudero also observed that the minimum wage in NCR is slightly higher than the region’s poverty threshold.

Posted: October 11, 2014

 


2014 National Productivity Convention set for October 16

          The National Productivity Convention (NPC) will be held on October 16 with the theme “Productivity, Innovation and Enterprise Development: Empowering Workers, Sustaining Enterprises”.  This is a biennial event of the NWPC, held every October in celebration of the National Quality and Productivity Month.

          The event will have two plenary research fora:  Session 1 on “Expanding Workers’ Skills Through Productivity and Innovation” and Session 2  on “Building Sustainable Enterprises Through Productivity and Innovation”.  Speakers for the research sessions include: Mr. Charles Bodwell (ILO), Mr. Frank Lester U. Chui (Gawad Kalinga Foundation), Asst. Sec. Rafaelita Aldaba (DTI) and Usec.  Fortunato dela Pena (DOST).

          The event will also kick off the 2015 Productivity Olympics, featuring testimonials of past national winners.Participants from government agencies, social partners, the academe and international bodies are expected to attend this event.

Posted: October 11, 2014

 

 


Reducing stress through film

          To help employees cope with demanding situations, a stress management activity in the form of film viewing was conducted by the Administrative Division at the NWPC Conference Room last August 29, 2014.

          The film Bekikang: Ang Nanay kong Bekia is a 2013 Filipino comedy film that looks into the journey of a gay man as he raises an abandoned child and his struggles when the parents of the child reappear to take back custody of the child.

Posted: October 11, 2014

 


RB CARAGA conducts series of 5S training in 4 LGUs

by Board Secretary Earl Dela Victoria

 

          With the intent to strengthen the linkages and networking with LGUs, line agencies, and provincial offices within the region, RTWPB Caraga conducted series of 5S training in four LGUs.

          The partnership between RTWPB Caraga and four LGUs namely: 1) Butuan City, Agusan del Nortel; 2) Municipality of Gigaquit, Surigao del Norte; 3) Tandag City, Surigao del Sur; and 4) Cabadbaran City, Agusan del Norte, was established in October  2011 through an agreement labeled as “Clean Ground, Zero Waste Program”.

          As part of the agreement, RTWPB Caraga committed to conduct 5S training program to the different offices of the LGUs and to advocate the importance of a clean ground, zero waste program of the LGU of Butuan.

          The first series of 5S training was conducted for the employees of the LGU of Butuan from October 4 to December 27, 2011 where a total 33 offices represented by 1,037 employees benefited from the training program.

          Meanwhile, 46 employees participated in the training conducted in the Municipality of Gigaquit last July 2013 and 137 staff of 20 LGU offices of Tandag City participated in a similar training conducted last 4-5 June 2013.

          Hon. Roxanne C. Pimentel of Tandag City, in her June 23 State of the City Address (SOCA) recognized the valuable contribution of the RTWPB to the productivity performance of the LGU. “All the LGU officials and employees underwent seminar-workshops on 5S Good Housekeeping and (ISTIV PAP). Thank you, Regional Tripartite Wages and Productivity Board Caraga for this capacity building intervention,” the mayor said.

          A similar recognition was given by Cabadbaran City Mayor Dale B. Corvera during the training of the LGU of Cabadbaran City, Agusan del Norte last 2-5 September 2014.  In his message, he emphasized the value of Good housekeeping in  every workplace. He said  “The City Hall must be clean and organized within and outside its vicinity so that the credibility in giving quality service to its constituents is established”.

Posted: October 11, 2014

 


Butuan City airport transforms itself through
DOLE's productivity improvement program

by Board Secretary Earl Dela Victoria

          Labor and Employment Secretary Rosalinda Dimapilis-Baldoz said she herself has experienced the improvement in the quality of services at the Butuan City Airport in Bancasi, Butuan City after the Regional Tripartite Wage and Productivity Board (RTWBP) of the National Wages and Productivity Commission (NWPC), an attached agency of the DOLE, has partnered with the Civil Aviation Authority of the Philippines (CAAP) in transforming the way airport workers and employees deal with their customers.

          "When you step out of the plane at the Bancasi Airport, what you immediately notice is the courteousness of airport employees greeting you with their smiles. You notice their willingness to go out of their way to make passengers comfortable," said Baldoz who has visited Butuan City several times in the past month.

          Earl Dela Victoria, RTWPB-Caraga Board Secretary, reported to Secretary Baldoz, through NWPC Executive Director Ma. Criselda Sy that the transformation of Butuan Airport's service quality was a result of a close collaboration with the CCAP and the City Government of Butuan after CAAP board members received incessant negative reports regarding the airport's services to customers. Porters, according to the complaints, were unorganized and unruly and don't care about passengers' luggage.
               
          "Short of chaotic,       offices were unclean and some were not even well-lighted. The toilets were dirty, and outside, service providers--vendors and transport--vie and haggle for harassed customers. The RTWPB-Caraga took the initiative to change this by linking the CAAP in Butuan City to the NWPC's productivity programs," said dela Victoria.

          After several airport visits and consultation with the airport management, RTWPB-Caraga and the CAAP forged a partnership towards productivity by improving the services of CAAP personnel.

          Subsequently, Dela Victoria led RTWPB trainers in a Service Quality Orientation, holding in-depth discussions with officials on the benefits of productivity programs. Thereafter, the management agreed to conduct a Service Quality Seminar for CAAP porters and personnel at the Bancasi Airport lobby.

          The two-day seminar focused on how airport personnel and porters could become more customer-friendly and how they could render fast, efficient, and reliable services.

          "Increasing customer confidence and reducing customer complaints was our primary aim," Dela Victoria said.

          Airport porters adopted a system of prioritizing customers first and foremost. For faster identification, they were provided with uniforms and IDs.

          Soon after, change has become noticeable as CAAP personnel and porters showed what quality service is all about, showing excellent services from the way they approach and greet their customers to the manner they handled luggage and cargoes.

          On 11 December 2013, the RTWPB-Caraga and the CAAP conducted a 5S Seminar in the airport. Over a hundred personnel from the administration, tower, engineering, and field personnel divisions participated in the one-day activity. The focus of the seminar was office organization, cleanliness, and orderliness. The RTWPB offered practical suggestions for improvements in the offices as well as in the airport itself.

          Shortly after, improvement of the airport's physical infrastructure began, with the construction of a specially-made, glass-enclosed, VIP Lounge. Additional lighting was mounted; toilets cleaned; and order was restored in the departure and arrival areas. Even vendors and transport service providers were assigned designated places where they could ply their trades and services. The airport became more comfortable and customer-friendly.

          According to Dela Victoria, it was the passengers who first felt and experienced the improvements in the service quality at the airport.

          "The on-going construction and the continuing improvements manifest that the management is really serious in intensifying awareness and commitment to quality and productivity, as the RTWPB-Caraga has emphasized," he said.

          The economic vibrancy of the region has brought the airport busier, as official records of CAAP-Butuan show a significant increase of outgoing and incoming passengers.

          "But because of the RTWPB-Caraga's productivity improvement intervention, the Bancasi airport is more than ready to meet travelers' expectations," said Evangeline Babate, Airport Manager of the Bancasi Airport.

          "We are really thankful to the DOLE for its productivity improvement program because we were able not only to improve our services that make our customers happy and satisfied, but also because we have imbibed a culture of quality service," declared June V. Alfonso, terminal supervisor, who has several times welcomed and assisted Secretary Baldoz at the airport.

          Dela Victoria reported that because of increased airport activity and the improvement in the quality of airport services, airport workers, the porters, especially, have indicated they are earning more than previous years because satisfied travelers are more inclined now to pay (and give tips) for their quality services.
               
          "Airport workers now are more cooperative and productive; there is also decreased workplace stress because the working environment in the airport has tremendously changed," Dela Victoria said.

          Baldoz said any establishment who would like to avail of the DOLE's productivity improvement programs can do so, free of charge, as she bared that the NWPC has completed its Integrated Ladderized Productivity Training Program composed of five basic training courses; six intermediate training courses; three advanced training courses; and two recognition and incentives.

          Companies interested in this ladderized productivity program may apply with the NWPC or RTWPB offices in the country's 16 regions. The productivity program is "viewable" at and downloadable from the NWPC website, www.nwpc.gov.org.

 

Posted: October 11, 2014

 

Baldoz unveils ladderized productivity toolbox to boost MSMEs productivity

          Labor and Employment Secretary Rosalinda Dimapilis-Baldoz yesterday unveiled the DOLE's productivity toolbox for micro, small, and medium enterprises that could further boost their productivity and competitiveness.

          "This toolbox contains a package of developmental assistance to MSMEs to ensure that they transition to a more viable and competitive enterprises and eventually comply with labor laws, including safety and health standards," Baldoz said after the National Wages and Productivity Commission presented to her the ladderized toolbox.

          According to Baldoz, the NWPC Productivity Toolbox for MSMEs is a needs-based approach to productivity improvement and contains various training courses that MSMEs can avail of.

          These training courses range from foundational courses, such as work values, housekeeping, and work systems, to the more advanced training courses (green productivity, service quality).

          "An MSME can avail of any one of these courses--for free--depending on its capacity-building requirement," Baldoz said.

          Touted as the backbone of the Philippine economy, the country’s micro, small and medium enterprises account for 99 percent of total establishments and 61 percent of total employment.

          Baldoz said that the country's mass of MSMEs need to grow and expand to create more productive and decent employment and to optimize their contribution to the economy.

          "This is the only way we can realize the overriding goal of inclusive growth: our MSMEs need to grow and expand," she said.

          The labor and employment chief said MSMEs that avail of the free productivity orientation and training programs in the Toolbox should go "all the way".

          "This means allowing their workforce to undergo the training and to innovate by developing a workforce-led productivity improvement program/project (PIP). Most importantly, the MSME must be committed to implement the PIP and document its outcomes," she said.

          According to Baldoz, because of the tough challenges MSMEs face, both owners/managers should need to realize by embarking on a productivity journey that that simply cutting costs would not suffice.

          "In this era of economic integration, in order to help drive sales, increase customer satisfaction, promote market diversity and develop market niches, innovation is imperative," she explained.

          She further said that the productivity technologies contained in the Toolbox are instrumental in enabling enterprises to be efficient by cutting on unnecessary costs, conserving resources, encouraging workers to innovate, embarking on a continuous process improvement, and designing and implementing recognition and reward systems.

          "In this manner, enterprises become efficient by producing more using less inputs," she said.

          "Baldoz bared that last year, workers in 10,532 MSMEs have availed of the Productivity Toolbox resulting to reduced costs, reduced waste/defects, organized and safer workplaces, better delivery of services, and improved workers' morale arising from their ownership of their PIPs and recognition of their contribution.

          " "This year, as reflected in the DOLE Planning Tool approved by the President, we are committed to provide technical assistance to workers in 11,000 MSMEs to improve workforce and enterprise productivity," she also said.

          " She further said that the encouraging results of the 2014-15 Global Competitiveness Report provides the impetus to further intensify DOLE’s advocacy to promote productivity improvement programs among MSMEs.

          " The country’s global competitiveness ranking went up to 52nd in 2014  from 59th I in 2013, up by 7 notches. One of the notable improvements is in the country’s labor market efficiency ranking, which  improved by 9 notches, from 100th to 91st.

          " In the areas of wages and productivity, a significant improvement in ranking can be observed in flexibility of wage determination (109th to 86th)  and pay and productivity  (44th to 27th). Baldoz attributes this to the Two-Tiered Wage System, a new wage fixing approach introduced in 2012.

 The new approach consists of two tiers: the first tier pertains to setting of mandatory minimum wage above the poverty threshold, but below average or market wage to allow bipartite negotiations to take place, while the second tier strengthens the link betwee pay and productivity through provision of productivity based pay schemes.

          For a preview of the Productivity Toolbox and its content, visit the NWPC website www.nwpc.dole.gov.ph and click on the Productivity Toolbox icon, or inquire from the NWPC and its network of Regional Tripartite Wages and Productivity Boards.

 

Posted: September 11, 2014

 

DOLE’s wage reforms support PH competitiveness bid

          Labor and Employment Secretary Rosalinda Dimapilis-Baldoz yesterday said the wage reforms being pursued by the National Wages and Productivity Commission (NWPC) and its Regional Tripartite Wage and Productivity Boards (RTWPBs) support the country’s initiatives to promote worker and enterprise productivity towards making the country more globally competitive.

          Citing the DOLE's two-tiered wage system (TTWS), a reform in minimum wage setting adopted in 2012, she said the TTWS clarifies the parameters for minimum wage setting in the country, thereby putting discipline in the wage-setting process.

          "More importantly, it serves as a deliberate strategy to encourage enterprises and workers to voluntarily implement productivity improvement programs and engage in the fair and reasonable sharing of gains from such programs," Baldoz said.

          Baldoz made these comments after the World Economic Forum had released its 2014/2015 Global Competitiveness Report placing the Philippines in 52nd position out of 144 economies, up by 7 notches from 59th in 2013/2014.  The annual GCR assesses and ranks 144 countries according to 12 pillars of competitiveness.

          Baldoz noted that in one of the 12 pillars of competitiveness--the labor market efficiency pillar--the country’s ranking had improved 9 notches from 100 in  2013/2014 to 91 this year.

          Under this pillar, the country’s performance improved the most in the flexibility in wage determination indicator by 23 notches (109th to 86th) and in the pay and productivity indicator by 17 notches (44th to 27th).

          The labor market efficiency pillar has 10 indicators, and in the 2014/2015 Global Competitiveness Report, the Philippines has registered very visible progress in 8 of the 10 indicators, moving up to the 50 percentile in five of these, namely, (1) cooperation in labor-employer relations (29th); (2) effect of taxation on incentives to work (47th); (3)pay and productivity (27th); (4) reliance on professional management (29th); and (5) country capacity to retain talent (60th).

          Baldoz said that the NWPC, in the 2013 policy guidelines on the TTWS, had directed the RTWPBs to issue advisories on productivity based incentive schemes to guide enterprises in developing and adopting productivity incentive schemes.

          "Following this directive, 13 RTWPBs have issued advisories for their region’s growth or priority sectors.  The rest of the Boards are expected to issue their advisories within the year," Baldoz bared.

          The labor and employment chief also said that the DOLE, through the NWPC and the RTWPBs, provide free technical advice and assistance on productivity improvement to micro, small, and medium enterprises (MSMEs) through the conduct of orientation, training,  and provision of technical advice.

          According to her, the NWPC also conducts the National Productivity Olympics, a biennial national competition of the best productivity improvement programs among MSMEs.

          The National Productivity Olympics is a productivity promotion program that recognizes the importance of PIPs to improve the performance and enhance competitiveness of enterprises.

          The other day, Baldoz announced the conduct of the National Productivity Olympics this October.

          "Our RTWPBs have adopted a value chain approach in the delivery of productivity training programs to ensure industry- or sector-wide improvements in productivity performance. Some of these training programs are on ISTIV-PAP, ISTIV-Bayanihan, 5S, Service Quality (SQ) and Green Productivity," Baldoz said, adding:

          "All of these are in support of our country’s bid to improve its global competitiveness ranking."

 

Posted: September 05, 2014