Press Room | News Archive

 

 


Workers in NCR, Western, Eastern Visayas to receive wage increase

Private sector workers in NCR, Region VI and VIII are assured of wage increases as the latest wage orders of the regions take effect.

Wage Order No. NCR-19 set the minimum wage at P481 for workers in the non-agriculture sector and at P444 for workers in agriculture (plantation and non-plantation), private hospitals with bed capacity of 100 or less, retail/service establishments employing 15 workers or less, and manufacturing establishments regularly employing less than 10 workers, starting April 4.

The wage hike, according to Director Avila, is consistent with the government’s policy of granting regular, moderate, and predictable minimum wage adjustments, taking into consideration the needs of workers and their families, as well as the need to maintain stability in the business environment within the framework of the two-tiered wage system. 
Meanwhile, Wage Order No.RB VI-22, which took effect last May 2, granted an additional P11.50 to the basic wage of minimum wage earners in Region VI.

This brings the highest minimum wage in the region to P298.50 for workers in the non-agriculture / industrial / commercial sectors employing more than ten (10) workers. Workers in the same sectors employing ten (10) workers or less, will also have a new minimum wage rate in the amount of P256.50 per day.  In the agriculture sector, the new minimum wage rates will range from P266.50 to P256.50 per day.

RTWPB VIII also approved a P6.00 to P14.50 minimum wage increase for workers in Eastern Visayas under Wage Order No. RB VIII-18. It also provides for a partial integration of the P15.00 Cost of Living Allowance (COLA).

Effective March 30, the new minimum wage in the region stood at P260 in the non-agriculture sector; P241 in agriculture (non-sugar); P235 in retail/service establishments regularly employing not more than 10 workers as well as in the sugar industry (plantation and non-plantation).

Posted: May 14, 2015


2015 Productivity Olympics kicked-off in Bicol and Davao

The Regional Tripartite Wages and Productivity Boards V and XI kicked off the 2015 Productivity Olympics at the Panganiban Drive in Naga City and Grand Men Seng Hotel, Davao City, respectively.

In Naga City, Undersecretary Reydeluz D. Conferido and Executive Director Maria Criselda R. Sy headed the kick off ceremonies. The top officials also took the chance to visit KOLBI (Tropics Agro-Industry), the 1st National Productivity Olympics Winner from the region. KOLBI is a long time partner of DOLE Region V in its livelihood program as fabricator of specialized machi-neries. To date, Bicol region has already produced five national winners.

Meanwhile in Davao City, Chief of Staff Atty. Nathaniel Dalumpines graced the kick off ceremony and conveyed a message of support on behalf of Mayor Rodrigo R. Duterte.

Since the Productivity Olympics was launched in 2008, Region XI has already produced four national winners.

Posted: May 14, 2015


RTWPB Caraga, RCC team up to ensure labor laws compliance

Regional Tripartite Wages and Productivity Board – Caraga joined   the DOLE RCC Team in “Bridging the Labor Laws Compliance thru Industry Joint Assessment on Tourism.

Mining and Maritime Activity” at the Provincial Capitol Guest Center, San Jose, Province of Dinagat Islands last March 17-18. The Board oriented over 100 establishments on the various forms of technical assistance being offered through the NWPC Productivity Toolbox.  

Regional Director Atty. Johnson G. Canete emphasized the role of DOLE in shaping the development of Dinagat Islands towards development. He said “Ang DOLE ay makabuluhan at mas nadarama” since our services are brought closer to the stakeholders. The approach of the agency is developmental rather than regulatory and consultative rather than punitive, to help businesses improve and be competitive.

One hundred two (102) establishments were jointly assessed by the Labor Laws Compliance Officers (LLCOs) during the two-day activity.

Posted: May 14, 2015


NWPC chief attends tourism study visit to Ireland, Scotland

Executive Director Maria Criselda R. Sy joined the delegates from the Department of Tourism (DOT), Commission on Higher Education (CHED), Technical Education Skills Development.

Authority (TESDA),  Department of Finance (DOF), and Department of Budget and Management (DBM)in a two-week training program on Tourism Skills Development Study Visit to Ireland and Scotland last March 17 – 30, 2015.

The study visit, which was sponsored by the Department of Tourism and the Asian Development Bank and was funded by the Canadian Government, aimed at providing key stakeholders in tourism vocational education and training (VET) in the Philippines with an opportunity to learn how training for tourism sector is conducted in Scotland and Ireland.

Participants met the professionals in the tourism vocational training and visited educational and training institutes offering tourism programmes.

According to Exec. Dir. Sy, while similar priority is given to tourism industry in the Philippines, much is needed to be done to make the industry as competitive as those in Scotland and Ireland.

As part of her re-entry plan, Exec. Dir. Sy proposed to improve the module on Service Quality Program for the Tourism Industry Value Chain to include the quality and performance standards developed by the DOT in the star rating/accreditation of hotel and restaurants.

 

Posted: May 14, 2015


NWPC conducts Learning Sessions on WO NCR-19, distortion, and DO 18-A

Following the issuance of Wage Order No. NCR-19, the NWPC offered a series of learning sessions on the new wage order and on correcting wage distortion at the NWPC Conference Room last 10 and 30 April 2015.

Targeted participants were labor and management representatives from various companies in Metro Manila.

RTWPB-NCR Board Secretary Aida T. Andres led the discussion on the features of the new wage order while Director Atty. Jamie-Lyn Jamias-Garcia discussed correcting wage distortion. Atty. Maria Consuelo Baccay of DOLE - Bureau of Labor Relarions disccussed Department Order 18-A or the legitimate forms of contracting and sub-contracting last April 24, 2015.

 

Posted: May 14, 2015


RTWPB-II conducts back-to-back Productivity Training Programs

RTWPB II simultaneously conducted the ISTIV Bayanihan and Service Quality trainings at the Isabela Hotel in Cauayan City on March 19, 2015.

The ISTIV Bayanihan, a one-day activity, is a basic productivity training program for micro-enterprises to improve work systems by applying the ISTIV values of being Industrious, Systematic, Time conscious, Innovative and with a strong Value for work. This was participated in by seventeen (17) micro-enterprises.

Meanwhile, the SQ training program, a two-day intermediate productivity program, is a service quality management tool for the tourism supply chain stakeholders aimed at delivering “error-free” service to clients.

Representatives from 19 tourism establishments were taught the basic SQ concepts and tools during the training.

Officers of the Civil Aviation Authority of the Philippines in the region, airport Managers and Human Relations Officers also attended the SQ training.

The SQ training participants were tasked to craft action plans to be implemented within six months from the training.

 

Posted: May 14, 2015


LACES features minimum wage exemption

The second round of the Labor and Administrative Continuing Education Systems (LACES) held last April 8 focused on the policy and guidelines on minimum wage exemption.

Ms. Sarah de Raya, Senior Labor and Employment Officer of Wage Policy and Research Division (WPRD) explained the exemption policy, procedures and categories of exemptible establishments.

The LACES is a project of the MSSD aimed at orien-ting NWPC employees on the agency’s programs and projects on wages and productivity and administrative concerns.

 

Posted: May 14, 2015


NWPC organizes welfare programs

As part of the NWPC’s stress management program, the Administrative Division coordinated with the Manila Manpower Development Company under the Manila City government to provide NWPC employees free haircut and massage services last  March 31.

A total of thirty eight (38) employees were treated to free massage while twenty eight (28) availed of free haircut services.

The NWPC also organized the annual physical examination for its employees last  March 27.

 

Posted: May 14, 2015


RTWPB-I launches Service Quality Training for Hotels, Resorts, Restaurants

The Regional Tripartite Wages and Productivity Board-I in coordination with the Public Employment Service Office (PESO) of the Province of Pangasinan and the City Government of Alaminos City, Pangasinan conducted the Service Quality Productivity Training for Hotels, Resorts and Restaurants at the Multi-Purpose Hall of the Pangasinan State University in Alaminos City, Pangasinan last March 31 and April 1.

The participants submitted action plans on service quality at the end of the training. The participants were also oriented on the provisions of Productivity Advisory No. RB1-01 for the Hotel and Restaurant Industry and on the 2015 Productivity Olympics.

 

Posted: May 14, 2015


3 NWPC employees promoted

Three NWPC employees took oath before Executive Director Maria Criselda R. Sy on April 23 having been promoted to new positions in the Commission.

Atty. Rio Ariel A. Soriano, from RTWPB-I, will transfer and serve as the new Chief of the Review Appeal and Legal Division (RALD) of the NWPC while Ms. Phyllis G. dela Rosa was promoted to Labor and Employment Officer II of the same division.

Meanwhile, Ms. Francisca C. Guña assumes her new post as Supervising Labor and Employment Officer of the Finance and Management Division.

 

Posted: May 14, 2015


Executive Director Sy graces Let’s Share the PIE segment

Executive Director Maria Criselda R. Sy and Deputy Executive Director Jeanette T. Damo launched the sequel to the Let’s Talk Productivity segment entitled Let’s  Share the PIE  (Productivity, Innovation, and Enterprise Development) during the DOLE Flag Raising Ceremony last 02 March 2015.

During the launch, ED Sy cascaded her learnings from the Singapore training. Being the first presenter of the new segment, she emphasized the possibilities of innovation.“There is no shortage of ideas and inventions in this world. The challenge is to introduce these successfully to a market; only then can the idea or invention be called an innovation,” she said.

Innovation and productivity were the central theme of the 30 March to 05 April 2014 training in Singapore attended by ED Sy together with 19 other senior officials from DOLE and other government agencies and social partners.

Her discussion focused on three areas where Singapore has demonstrated its excellence in introducing innovation, namely transportation, water sustainability and education.

In the area of transportation, she cited the efficiency, speed and connectivity of Singapore’s Mass Rapid Transit (MRT) with other forms of mass transport.

On water sustainability, innovation is introduced by recycling waste water from the sewage, making it potable for human consumption.  It is also used by industries requiring high purity water. Singapore also built a catchment reservoir to augment water supply. She added that this is consistent with Singapore’s goal to provide simple and affordable solutions with social and environmental impacts.

In her presentation, ED Sy also stressed the vital role of education in the transformation of Singapore into a highly competitive and developed country.  Since its independence, education has been a priority of Singapore, recognizing its dependence solely on its human resource and manpower capability amid virtual lack of natural resources.

As an illustration, she cited Nanyang Polytechnic (NYP) as an “innovative polytechnic”. The Teaching Factory Concept, as NYP’s hallmark of innovation, adopts a practice-and-application-oriented training approach that combines the learning and working environment from which realistic and relevant learning experiences are realized. This concept facilitates effective learning in the implementation of broad-based curricula in the first two years and specialist studies in the final year. 

She closed her presentation by emphasizing that achieving productivity and innovation is a journey which begins with awareness leading to action, and finally ownership.

Prior to the presentation of ED Sy, DED Damo summarized the re-entry programs and commitments of the participants to the Singapore training (Phase 1).

 

Posted: April 6, 2015

 

 


NWPC sets stress management, health programs

Employee welfare programs on stress management and health maintenance were organized by the NWPC’s Administrative Division for the month of March.

With the goal to help employees manage and cope with stress, a film showing featuring the movie “Caregiver” was organized for the NWPC officers and staff last March 9, 2015.  A blood screening, preparatory to a hepatitis B vaccination was also organized for the NWPC employees last March 10, 2015.

Posted: April 6, 2015

 


Filipino Women in Leadership underscored

The theme of the 2015 National Women’s Month Celebration “Juana, Desisyon Mo ay Mahalaga sa Kinabukasan ng Bawat Isa, Ikaw na!” highlights the Filipino women’s role  in leadership power and decision-making.

According to Philippine Commission on Women (PCW), while opportunities for women in politics and decision-making are opening up, many still hesitate to take on leadership positions due to reproductive roles, conservative mindsets and a belief that politics and leadership are beyond a woman’s world.

The Commission pointed that there are only six (6) women senators out of twenty four (24) senatorial seats and only seventy nine (79) women legislators out of two hundred eighty nine (289) seats in the lower house for the term 2013-2016. The 2013 elections result also showed that only 22% of the total gubernatorial posts and 18% of the total vice gubernatorial posts are occupied by women. Women account for only 21% of all municipal mayors in 2013.

A highlight of the celebration was a nationwide simultaneous dance number, joined in by some NWPC staff at the Quezon Memorial Circle last March 8, 2015.

Spearheaded by the PCW, the month-long celebration for Filipino women also conducted online advocacy, photo contest, forum, media summit and film showing.

Posted: April 6, 2015

 


NWPC issues guidelines in the conduct of public consultations

The NWPC recently issued guidelines on the conduct of public consultations as provided under Rule III of NWPC Guidelines No. 01, Series of 2007 or the Amended Rules of Procedure on Minimum Wage Fixing.

The guidelines aims to ensure broad and active participation of social partners, stakeholders and other parties who stand to be affected by the issuance of a wage order and serve as a guide in the orderly conduct of public consultation. 

All regional, provincial, and sectoral public consultations that will be conducted by the RTWPBs shall be covered by the new guidelines which prescribes both standard and ethical procedures during the issuance of notice and actual conduct of public consultations.

The new guidelines also indicate the role of the RTWPB secretariat specifically in ensuring that the notice of public consultations shall have been widely disseminated to the organizations, stakeholders and interest groups, and that the consultations should be documented.

This may be viewed and downloaded from the NWPC website (www.nwpc.dole.gov.ph).

Posted: April 6, 2015

 


PALSCON General Membership Meeting highlights
2015 Productivity Olympics and Productivity Toolbox

Deputy Executive Directors Patricia P. Hornilla and Jeanette T. Damo spoke before members of the Philippine Association of Legitimate Service Contractors, Inc (PALSCON) during their first general membership meeting for 2015 at the Club Filipino, Greenhills, San Juan City last February 26, 2015.

While the NWPC Directors were invited as guest speakers to discuss the 2015 Productivity Olympics, they also took the opportunity to promote the implementation of the two-tiered wage system and Productivity Toolbox to about 50 PALSCON members.

Posted: April 6, 2015

 


NWPC orients PUP-QC students on salaries and benefits administration

Senior Labor and Employment Officer Henry Kakazu represented the NWPC in the pre-employment seminar on “ASEAN Integration 2015… Talent Revolution Begins!” at the PUP Quezon City Branch on February 26, 2015.

Organized by the Human Resource Development Management (HRDM) students in cooperation with the PUP-QC Branch Guidance, Counseling, and Placement Office, the seminar aimed to orient the students on the challenges and opportunities of the ASEAN economic community for the country’s new graduates.

For his part, Mr. Kakazu discussed the reforms in minimum wage setting and industry-specific compensation practices, including benefits given to workers. He also discussed the mandatory wage-related benefits granted to workers.  

“The implementation of the two-tiered wage system is a significant policy reform which will certainly help tighten the link between the salaries of workers and productivity of workers and enterprises,” Kakazu said.

Other speakers in the seminar were: 1) Director Daniel R. Espiritu of the ASEAN Division of the Department of Foreign Affairs (DFA); 2) Mr. Jose Robert del Rosario, President and Training Director of Lifequest Training and Consultancy Corporation; and 3) Mr. Allan Joseph Buencamino, Talent Acquisition Head of Manulife Financial.

The graduating students also participated in a job fair after the seminar proper. Fourteen (14) companies participated in the said event including Smart, Manulife, SPI Global, Hyundai, and Dell.

Posted: April 6, 2015

 

 


NWPC launches LACES with minimum wage fixing as its first topic

Last 11 March 2015, the NWPC-Administrative Division launched the Labor and Administrative Continuing Education Systems (LACES) with Minimum Wage Fixing as its initial topic.

LACES is part of NWPC’s employee welfare program aimed at building and strengthening the capacities of its personnel in the implementation of wage and productivity policies and programs.

Posted: April 6, 2015

 

 


Capacity building on Wages and Productivity to reinforce the regional board staff

To strengthen the capacities of the RTWPBs in the implementation of the Two-Tiered Wage System, the NWPC organized the “Capability Building on Wage and Productivity/Competency-Based Compensation Schemes” at the Atrium Hotel in Makati City last February 23-27, 2015.

Participants during the training were the officers and staff from the NWPC and RTWPBs involved in the implementation of the wage reform particularly the second tier.

The training program covered the following topics/areas on wages: (i) minimum wage setting for domestic work (ii) competency based pay scheme for domestic work (iii) productivity based compensation (iv) time and motion studies and (v) facility evaluation.  Meanwhile, in the area of productivity, the concepts, theories, and applications of gainsharing were discussed. 

“With this training, the Commission expects a more productive and smooth-sailing work flow in your respective regions.  This capacity building will serve as your weapon to further improve the quality of work that our clients and the public expect from us,” Executive Director Sy said in her closing remarks.

Posted: April 6, 2015

 


Module on Innovation and Productivity pilot tested in Region 8

The Agricultural Training Institute (ATI) – Regional Training Center VIII, in cooperation with the NWPC, conducted a seminar-workshop on Innovation and Productivity at the Visayas State University last 23-24 February 2015.

Around thirty five (35) participants from local government units, academe and ATI participated in the seminar which aimed to promote the importance of nurturing innovation as a key element in improving organizational productivity.

The speakers were part of the delegation to the Singapore training on Innovation and Enterprise Development (Phase 2).  Dir. Wilma M. Patindol of ATI Center - Region 8 discussed organizational excellence while Director Noel M. Ajoc of DOST Caraga Provincial Office focused his presentation on productivity concepts, measures and tools.

Ms. Sylvia P. Piano, Chief of Training and Technical Services Division (TTSD) presented the concepts, sources/drivers and types of innovation. Meanwhile, Mr. Francis A. Atangan of the TTSD presented the Singapore experience on innovation particularly on educational research and interactive educational tools.

 

Posted: April 6, 2015

 

 


Innovation and Enterprise Development Program Batch
off to Nanyang Polytechnic in Singapore

Another batch of fifteen (15) officers and technical staff recently left for a four-week specialist’s course (March 8 to April 3) in Nanyang Polytechnic International on Innovation and Enterprise Development to be held in Singapore.

Representatives from DOLE, NWPC, RTWPBs, Department of Science and Technology (DOST), Department of Agriculture (DA), Department of Trade and Industry (DTI), Department of Tourism (DOT), Employers’ Confederation of the Philippines (ECOP), and Mindanao Alliance of Land Transport & General Workers Union (MALTU-TUCP).

The program which is organized by the NWPC in cooperation with Singapore’s Temasek Foundation (TF) and Nanyang Polytechnic International (NYPi), aims to build the capacity of DOLE and its strategic and social partners in nurturing the growth and development of micro, small, and medium enterprises in the country through productivity improvement and innovation.

 

Posted: April 6, 2015

 


RTWPB Caraga reviews its 1st advisory for the mining industry

Almost a year after RTWPB-Caraga issued its 1st advisory covering the mining industry, the Board assessed the implementation of said advisory.  In its report, the Board described the common performance and productivity incentive schemes of eleven (11) mining companies who have initially adopted the advisory issued by the Board and for which Certificates of Recognition have been issued.

Collectively, the mining companies have a total employment of about 3,500 workers. The common productivity and performance indicators were volume of production, safety, longevity and attendance. Incentives given to workers for achieving and surpassing the targets were in the form of cash and non-cash allowances/bonuses.

 

Posted: April 6, 2015

 


RTWPB VII goes on air

Last February 15, 2015, RTWPB Board Secretary Grace Carreon and Atty. Evita G. Mendoza graced the morning program of Bombo Radyo, a local radio station in the region, as part of its public awareness campaign on wage and productivity programs of the Board.

Among the highlights of the program were features of Wage Order RB VII-18A which took effect on 14 December 2014 and the various productivity training programs under the Productivity Toolbox.

The guests answered phoned-in queries to clarify issues on the implementation of its wage order and in the provision of technical assistance on productivity. The one-hour program ended with both RTWPB representatives encouraging the listeners to avail of the productivity training programs offered by the Board.

 

Posted: April 6, 2015



Workers in Cagayan Valley receive 2nd tranche of wage increase

Minimum wage earners in Cagayan Valley received the 2nd tranche of wage increase beginning January 5, 2015 under Wage Order No. RTWPB-II-16. 

Workers in retail and service establishments regularly employing not more than 10 workers received anincrease in the minimum wage by P6 to P10, varying by province. This information was disseminated through an advisory to the different DOLE Field Offices. The advisory is also discussed during DOLE’s technical assistance visits to micro enterprises.

In view of DOLE’s developmental framework, Atty. Sixto T. Rodriguez, Jr., Regional Director ordered the intensification of assistance to employers to comply withthe minimum wage. As majority of establishments in the region are micro enterprises, Rodriguez further instructed that support to them must be reinforced to ensure productivity improvement and sustainability.

Meanwhile, linkages with the Philippine Information Agency and local broadcast media have been strengthened for a wider information dissemination of the wage adjustment.

 

Posted: April 6, 2015

 

 


Executive Director Sy joins the MOA Signing on P2P Program

            NWPC Executive Director Maria Criselda R. Sy attended the MOA Signing on the Pier to Port Program at Boracay, Malay, Aklan last January 30, 2015, together with DOLE Regional Office-VI, RTWPB-VI and the Municipality of Malay, Aklan.

            Hon. Mayor John P. Yap of Malay, Aklan, in his welcome message, said he is optimistic that the P2P Program will have promising benefits to workers and businesses, thus, affirming his full support to the program. While encouraging the stakeholders to take advantage of the P2P, he reminded them they have to secure a Certificate of Compliance (COC) from the DOLE-RO before they can apply or renew their business permits.

            “The government and the people of Boracay should take care of the island so that the future generations could also enjoy its beauty and resources,” Mayor Yap stressed.He said his dream was to make Boracay like the Sentosa Island of Singapore, positioning itself as a world-class tourism destination.

            The P2P Program is a convergence program of DOLE, LGU Boracay, other government agencies and private sectors that have a stake in the tourism supply chain. P2P targets all the organizations and businesses involved in tourism: from the airport, to seaport, tricycles or cabs, hotels/inns, souvenir shops, restaurants, and so on, until the tourist goes back to the airport.

            The MOA signing signals the commitment of the ITC and the LGU to provide service quality throughout the tourism value chain through the P2P program. The stakeholders will undergo a series of training on Service Quality to enable them to  formulate and implement productivity improvement programs (PIPs). Activities include trainers’ training, formulation of voluntary code of good practices, benchmarking, certification and accreditation. The ITC Boracay and the LGU Malay will act as ‘overseer’ of the P2P program.

            Executive Director Sy challenged the stakeholders to implement strategies that will ensure the sustainability of Boracay as a world-class tourist destination. She encouraged them to adopt service quality in the tourism value-chain so that Boracay could maintain its serene beauty and world-class tourist destination status. It is important to act now, especially that the ASEAN Integration is fast approaching.

            Executive Director Sy said the NWPC and the RTWPB are prepared to help the tourism industry improve and sustain the quality of service it provides tourists and visitors. She presented the Productivity Toolbox and encouraged the attendees to take advantage of the free training programs offered under the Toolbox.

            Signatories to the MOA were LGU -Malay, Malay Tourism Council, ITC-Boracay, Boracay Foundation, Inc., PCCI-Boracay, DOT-RO VI, DOLE-Provincial Office of Aklan, DTI-Aklan, Aklan State University, Bureau of Immigration and Deportation-Boracay Field Office, Boracay Tourists Assistance Center (BTAC), PNP-Malay, Philippine Coast Guard-Caticlan, Caticlan-Cagban Jetty Port Administration, Civil Aviation of the Philippines, DOST, TESDA, and DILG-RO VI.

 

Posted: February 3, 2015





RTWPB VI conducts Trainers Training for Productivity Advocates

In line with the strategy to tap the services of productivity advocates in the implementation of the Productivity Toolbox, RTWPB-VI in coordination with the NWPC conducted the “Trainers Training for the Productivity Advocates of Selected State Universities and Colleges” at Punta Villa Hotel and Resortlast February 9-13, 2015.

Aside from the faculty and staff of selected state universities and colleges in the region, participants were also composed of employees of company-beneficiaries of Productivity Toolbox.

Regional Director Ponciano M. Ligutom graced the five-day training and presented the concepts and principles of adult learning as an approach in conducting training to MSMEs. Meanwhile, NEDA Regional Director Ro-ann A. Bacal presented the relationship of labor and productivity vis-à-vis the role of MSMEs in enhancing regional productivity.

The RTWPB headed by its Board Secretary Ms. Nesa S. Nolido discussed the productivity concepts, tools and measurements.

NWPC’s Training and Technical Services Division Chief Ms. Sylvia P. Piano taught the participants effective presentation skills while Supervising LEO Ms. Amelia C. Kakazu tackled the productivity measures, tools, and the Productivity Toolbox.

The training participants were given the chance to practice their presentation and facilitation skills through a simulation of training on 5S, ISTIV, Service Quality, and Green ME. 

 

Posted: February 16, 2015

 



RTWPBs ready to conduct Regional Productivity Olympics

            The Regional Tripartite Wages and Productivity Boards are now ready to conduct a regional search of micro, small, and medium enterprises with successful productivity improvement programs in place.

            The regional competition is part of the intensified advocacy initiatives for the 2015 Productivity Olympics. Among the activities that will be done by the boards are media partnership, dissemination of information materials, and regional launch of the Productivity Olympics.

            The regional nominees will be judged by the Regional Screening Committee composed of the RTWPB plus a productivity and/or quality expert.

            The Boards are expected to submit at least five (5) regional winners by end of June this year.

Regional winners will be endorsed to the NWPC through a Board Resolution.

 

Posted: February 16, 2015

 




WPRD, FMD hails new Division Chiefs, OIC Board Secretary

The Wage Policy and Research Division (WPRD) and Finance and Management Division (FMD) welcomed its new Division Chiefs, Ms. Iza M. Anchustegui and Ms. Edith M. Saus.

Ms. Anchustegui who rose from being Supervising Labor and Employment Officer of the same division earned her Master’s degree in Public Administration from the University of the Philippines.

Ms. Edith M. Saus, formerly a Supervising Administrative Officer of the FMD, earned her Master’s degree in Government Management from the Pamantasan ng Lungsod ng Maynila.

Meanwhile, in lieu of the designation of Ms. Ruby dela Rosa as OIC-Director of Internal Audit Service of DOLE, Mr. Nelson Lerios was designated as OIC-Board Secretary of Region IV-A.

Also recently promoted was Mr. Christopher F. Rodriguez from LEO II to LEO III under the Review, Appeals, and Legal Division (RALD).

The NWPC also welcomes a new entrant, Ms. Raquel G. Romilla as Administrative Assistant I.  Ms. Romilla earned her Political Science degree, cum laude at the Cavite State University.

 

Posted: February 16, 2015




NWPC Heads graced ICP Regional Orientation

Executive Director Maria Criselda R. Sy, together with her Deputy Executive Directors Patricia P. Hornilla and Jeanette T. Damo and Productivity Policy and Research Division Chief Kim S. Lagcao, graced the Regional Orientation of the Department of Labor and Employment National Capital Region on 13 February 2015 held at Occupational Safety and Health Commission, Quezon City.

Headed by Regional Director Alex V. Avila, the DOLE - NCR invited DOLE Bureaus and its attached agencies to apprise the representatives of 60 establishments in the National Capital Region on the developments of the Incentivizing Compliance Program of the Department.

NWPC Director Hornilla presented the Productivity Olympics and the Productivity Toolbox, aided by an audio-visual presentation. She emphasized that the Productivity Olympics is distinct from other productivity and quality awards because it targets micro, small and medium enterprises only and because it focuses, among others, on the importance of labor management cooperation in developing and implementing productivity improvement programs and gainsharing schemes.

She encouraged the participants to join the search and to avail of the training and technical assistance offered by the Boards under the Toolbox.

 

Posted: February 16, 2015

 


NWPC conducts regional audit

To be able to assess and improve the implementation of programs and services and performances of the RTWPBs, the NWPC scheduled a series of regional compliance assessment from October 2014 to March 2015.

Selected NWPC officers and staff were directed to perform administrative, technical, and financial audit in the regional boards.  Each team consists of three (3) auditors representing the three departments of the Commission.  Auditors were provided checklist for purposes of recording and assessing regional performance.

 

Posted: February 16, 2015




RTWPB-NCR conducts Labor Sector Consultation

            The Regional Tripartite Wages and Productivity Board- National Capital Region held it first sectoral consultation on the wage issue at the Philippine Trade and Training Center, Pasay City last January 29, 2015.

The consultation was scheduled after the Board decided motu proprio to review existing minimum wage levels. Earlier, the Association of Minimum Wage Earners and Advocates-PTGWO (AMWEA-PTGWO) filed a petition to increase minimum wages  by P146.80 for a period of five (5) years until it reaches a rate of P1,200 per day, which is the computed living wage.

            The Labor Sector consultation was attended by 45 labor leaders and trade unionists representing AMWEA, Phil. Transport & Gen. Workers Organization (PTGWO), Trade Union Congress of the Philippines (TUCP), All Workers Alliance Trade Union (AWATU), National Association of Trade Unions (NATU), Nini MBP Star, Phimco Industries Labor Union, Isetann Labor Union, Century Park Hotel Employees Labor Union, Negros Navigation Labor Union, Teachers Org. of the Phil. Public Sector (TOPPS) and YSSEU.

During the consultation, Ms. Margarita Grefaldio of AMWEA-PTGWO reiterated their petition based on the living wage of P1,200 per day in NCR.  Temistocles Dejon of AWATU supports the petition citing the increases in water, electricity rates and LRT/MRT fares. 

TUCP spokesperson Allan Tanjusay stated their support for the petition, asking for a P136 across-the-board increase for minimum wage earners.   He said the increase in the consumer price index has eroded the minimum wage by P27.05 per day. He also posed the question of whether the setting of living wage is within the authority of the Board.

Atty. Arnel Dolendo, PTGWO argued that living wage is provided in the Constitution and that it is synonumous to the minimum wage.  He added that it is also one of the criteria for minimum wage setting.

The Supreme Court has already decided that the Board can exercise subordinate legislation. He claimed that the NEDA has computed the living wage at P1,200 per day. This was disputed by ADG Rose Edillon after the consultation.

Danny Manzanilla of Isetann Labor Union cited that the LRT/MRT fare increase and the ASEAN integration create the need for wage adjustments. Atty. Hernani Nicdao, PTGWO counsel stated that there was no justification for wage increases set by the Board.

Finally, NEDA ADG Rose Edillon gave a presentation of the country’s economic performance in 2014. She cited the gains in the economy which contributed to the GDP of 6.1 and the risks and opportunities that may affect such.

 

Posted: February 16, 2015




NWPC organizes seminar on hepatitis B

As part of the NWPC employee welfare programs, a seminar on hepatitis B was organized and was participated in by the NWPC officers and staff last February 6, 2015.

Dr. Antoinette L. Evangelista from the National Center for Disease Prevention and Control (an attached agency of the Department of Health), served as speaker on the alarming issue on hepatitis B. She said there is a high percentage of Filipinos who are chronically affected by the virus. She emphasized that while the virus cannot be easily transmitted, people with hepatitis B should be treated well.

In her presentation, she also discussed the different types, symptoms of the disease and some precautionary measures to prevent acquiring the virus.

 

Posted: February 16, 2015




NWPC orients AmCham on TTWS

Executive Director Maria Criselda R. Sy spoke before the senior executives and HR Managers of the Amcham member-multinational companies on the Two-Tiered Wage System (TTWS) at AmCham Hall, Makati City last February 13, 2015.

She described the conceptual and empirical framework of the wage reform, emphasizing the need to ease the pressure on the minimum wage and to shift to productivity based compensation schemes above the minimum wage.  Highlights of her presentation were the closing of all gaps between the minimum wage rates and poverty threshold by end of 2015, the issuance of advisories on productivity incentive schemes by almost all the Boards and the more common productivity incentive schemes of companies who have adopted the recommendations of the advisories issued by the Boards.  

She also took the opportunity to present the NWPC Productivity Toolbox by way of an audiovisual presentation.  She invited the participants as well as their supply chains to avail of the assistance on productivity improvement being offered by the NWPC and its Regional Boards.

 

Posted: February 16, 2015



NWPC, RTWPBs set goals for the “Year of Productivity”

            The NWPC held the annual NWPC-RTWPB corporate planning exercise in Lohas Hotel, Clarkfield Pampanga last January 21 and 22 to set the goals and targets for 2015.  This year, both the RTWPB Chairpersons and Board Secretaries were invited to attend the planning exercise which focused on strategies to implement wage and productivity policies and programs. 

            DOLE-III Regional Director and RTWPB Chairperson Ana Dione welcomed the participants while Executive Director Maria Criselda R. Sy, in behalf of Secretary Baldoz, read the Secretary’s message. In particular, the Secretary’s message focused on closing the minimum wage-poverty threshold gaps and the promotion of the advisories under the two-tiered wage system, enhancement and implementation of the NWPC productivity toolbox, conduct of the 2015 Productivity Olympics, implementation of the re-entry plans of the participants to the training on productivity, innovation and enterprise development in Singapore and the ISO certification of the NWPC and the Boards, among others.   

            The Secretary, who later joined the group, also instructed the NWPC to expand the pool of productivity trainors by developing an accreditation system for productivity trainors, adopting the value chain approach in promoting productivity, working with concerned agencies in identifying performance indicators on program outputs and outcomes for the convergence programs on productivity and continuously developing information materials for wage and productivity programs in animated format to be linked to the DOLE-LEES. 

            The Secretary emphasized the importance of being ISO certified.   “By the end of 2015, I expect the NWPC and the regional boards to be already ISO-certified. For an attached agency that preaches and promotes productivity, it is just fitting for us to practice what we preach. This legitimizes the credibility of NWPC as a productivity organization,” said Secretary Baldoz.

            In preparation for Labor Day, The Secretary also directed the Commission and the Boards to document best program implementation practices for inclusion in the President’s Labor Day Speech.  .

 

            Meanwhile, Deputy Director General Emmanuel F. Esguerra discussed the implications of the 2015 ASEAN Economic Community (AEC) for the Philippines.  He said the country’s economic situation is strongly positioned for the AEC given its robust economic growth, sound macroeconomic fundamentals, and high level of confidence from international community.  There is,  however, a need to address critical challenges in the labor market such as pervasive vulnerabilities, gender disparities, income inequality and youth unemployment for the country to benefit from greater trade openness.    

            DDG Esguerra said the AEC creates opportunities for countries to implement reforms that would accelerate economic growth and reduce vulnerabilities amidst stiffer trade competition such as strengthening its skills training programs, labor market information systems and social protection mechanisms..  For MSMEs, linking to the global production chain and taking advantage of next-shoring (i.e. relocating investments countries which have a ready source of demand and innovation) would contribute to their viability and competitiveness. 

            He added that while new jobs will be created, others will become obsolete.  Majority of the employment gains from the AEC would be in agriculture, including agri-based industries, trade, transportation and construction.

            OIC-Director Adeline T. de Castro of the Planning Service presented the DOLE Policy and Program Thrust for 2015-2016 and the priority convergence programs on wages and productivity.

            Undersecretary Reydeluz D. Conferido anchored his message on the need for information and awareness raising strategies that would create an impact on our publics.  He adviced the Commission and the Boards to actively engage both print and broadcast media in the productivity campaign.  He also encouraged the use of social media as an effective communication tool.

            By utilizing new vessels, new forms, and new substances in raising awareness and support, the NWPC will bring into reality the similar goal of the Department towards inclusive growth, “Higit saTagumpay at Reporma, ang DOLE Mas Makabuluhan, Mas Nadarama.”        

            The program managers presented the agency’s 2014 performance and 2015 indicative action plans taking into consideration the message /instructions of  the Secretary.  The 2015 action plans were clarfied and validated with the RTWPB Chairpersons and Board Secretaries, who thenexpressed support for the attainment of the targets set.

 

Posted: February 16, 2015

 


New P5.00 COLA approved by RTWPB-XII

            A new Cost of Living Allowance (COLA) in the amount of P5.00 per day shall be paid to minimum wage earners in Region XII effective January 1, 2015.  This represents the 2nd tranche of wage increase under Wage Order Number RB XII-18, which was approved by the Board last 04 June 2014.

            Published on July 17, 2014 at Daily Newspaper, Wage Order No. RB XII-18 initially adjusted the regional minimum by integrating the P10.00 – P14.00 COLA under Wage Order No. RB XII-17 into the basic wage.

 

Posted: February 16, 2015           

 


RTWPB 7 issues Wage Advisory on Productivity-Based Incentive Scheme

            Relative to the full implementation of the Two-Tiered Wage System, RTWPB VII issued its advisory on productivity-based incentive schemes for the hotel, resort and restaurant industries.

            The productivity-based pay was pilot run in the tourism sector particularly the hotel, resort and restaurant industries in recognition of its contribution to the economy, capacity to generate employment and its potential for expansion and development. Prior to the issuance of the advisory, the Board conducted a series of consultations with stakeholders in Cebu and Tagbilaran cities to generate inputs on existing industry practices on performance/productivity-based pay schemes.

            The advisory aims to encourage enterprises to adopt productivity improvement programs in recognition of workers’ contribution, ensuring workers’ share in the fruits of their production. Under the advisory, concerned establishments are encouraged to set aside at least 3.0 percent of gross sales for productivity-based incentives to be shared to workers based on mutually agreed criteria.

           While the advisory is voluntary, RTWPB VII will implement an award and recognition system to encourage establishments to adopt the recommendations of the advisory.

 

Posted: February 5, 2015

 


RTWPB VI showcases Pier to Port Project

            In response to the growing number of tourist arrivals in the region’s most attractive islands, Regional Tripartite Wages and Productivity Board VI. in cooperation with the local government units, various national government agencies and private sector firms, implemented the Pier to Port Project (P2P) – an enhancement of the Service Quality Program.

            The ultimate goal of the project is to address the concerns of key employment generators and consequently to improve the quality of life in the islands of Boracay and Guimaras. The Service Quality Program is an intervention to the P2P by consciously creating error-free service at any point in  the tourism supply chain and maintaining compliance with all labor standards.   In 2013, Boracay received 615,508 foreign tourists and 748,093 local tourists, breaching the 1.5-million mark in 2014.  Meanwhile, Guimaras had an estimated 60,000 tourist arrivals in 2014.

            It was in 2012 when various employers’ and workers’ groups in Boracay signified their interests to work with DOLE-RO VI and the local government of Malay to promote service quality in the tourism industry..  Currently, the P2P in Boracay is being led by the Industry Tripartite Council (ITC) of Boracay, the local government unit, Department of Tourism (DOT), and Boracay Alliance.

            The P2P was then replicated in Guimaras, with the conduct of a training on Service Quality last July 9-10, 2014. It was participated in by the members of the Guimaras Hotels and Resorts Association, Jordan Motor Banca Multi-purpose Cooperative, and the staff of Guimaras Provincial Tourism office. It was followed by a training on basic tour guiding, first aid, and disaster preparedness --- all under the P2P Program coordinated by the local government units.

 

Posted: February 5, 2015

 



NWPC supports Rural Employment Assistance Program

            The NWPC attended the series of meetings organized by the House Committee on Agriculture to discuss House Bill 4333 or the “Rural Employment Assistance Act”.

            The bill is a five-year Rural Employment Assistance Program which seeks to provide temporary employment to qualified heads of family or single adult members of poor households who volunteer to do unskilled manual work in rural areas where they reside.

            While the NWPC shared the same perspective that the poor, vulnerable, and marginalized workers should be provided access to emergency employment and livelihood undertakings, it maintained its reservation on the provision that beneficiaries of the proposed assistance program shall be paid .an amount equivalent to only 75% of the applicable minimum wage. 

            As part of its recommendation, the NWPC proposed to amend the provision by entitling the program beneficiaries to receive the full amount of the applicable minimum wage in the region.   

House Bill 4333 was filed by AKO Bicol party-list Reps. Christopher S. Co and Rodel M. Batocabe.  The bill was patterned after India’s National Employment Guarantee Act 2005.

 

Posted: February 5, 2015

 


FMD Chief retires from the service

            The Financial Management Division Chief Ms. Victoria P. Macapagal retired from the government service last November 30, 2014 at the age of 60.

            Vicky, as fondly called by friends and peers, started to serve the government in 1981 at the Commission on Audit where she was an Audit Examiner II. From 1990 to 1994, she worked for various private companies before joining  the Commission as Accountant III.

            She finished Bachelor’s Degree of Science in Commerce major in Accounting and Marketing at the Araullo Lyceum and completed her Master’s Degree in Government Management at the Pamantasan ng Lungsod ng Maynila.

Currently, the FMD is headed by OIC-Chief Ms. Edith M. Saus, also an accountant by profession.

 

Posted: January 30, 2015

 


RB Caraga joins BOSH Orientation for SMEs in Dinagat Islands

            The OSHC in partnership with DOLE PDI Provincial Office in coordination with RB Caraga conducted BOSH & Productivity Orientations to Small and Micro Enterprises in Dinagat Islands on January 27-28, 2015.

            A total of 212 establishments from different municipalities of Dinagat Islands have attended the two day orientation activity.
The activity aimed to orient SMEs, Cooperatives and Associations in different DOLE programs and services like basic occupational safety and health in workplaces, batas kasambahay and productivity programs and concepts in preparation for the issuance of COCs on OSH and GLS as well as Certificate of Recognition on TTWS Implementation.

           Participants were grateful that for the first time since the Dinagat Islands became a separate province, DOLE with the attached agencies made such initiatives to get closer to them. Bringing the program and services within their reach will help the people of Dinagat access the DOLE programs easier and faster.

 

Posted: January 30, 2015

 


NWPC holds its Annual Financial Workshop cum UACS Seminar

            In line with its internal governance policy, the NWPC held its Annual Financial Workshop back to back with a seminar on Unified Accounts Code Structure (UACS) last January 27-29, 2015 at the Kimberly Hotel in Manila.

            The seminar was particiapted by the NWPC - Financial and Management Division (FMD) personnel as well as the accountant and budget designates of its 16 Regional Tripartite Wages and Productivity Boards (RTWPBs).

            During the opening ceremonies, NWPC Executive Director Maria Criselda R. Sy welcomed the participants to this annual event. She emphasized the need for the participants to learn the revised government accounting and auditing code and the new accounting, auditing and budget rules and regulations to come up with accurate reports and if possible achieve a zero audit observation. She also underscored the need to reflect the value for money of the NWPC and RTWPB programs and projects by ensuring that required documents such as project/program monitoring reports and other pertinent supporting documents (project proposal, action plans/PIPs) are included in the processing and submission of financial reports. She added that they should assist their Chairpersons and Board Secretaries in explaining to their auditors their programs and projects and if possible, invites them to some of the activities of the Boards to familiarize them with their tasks and functions.

            Representatives from the Department of Budget and Management (DBM) and Commission News January 2015 on Audit (COA) were invited as resource persons for the said seminar. Updates and issues pertaining to COA and DBM Rules and Regulations were tackled on the first day by the COA Resident Auditors led by Ms. Susan V. Tomangan and DBM officers led by Asst. Director Dante B. de Chavez as resource persons.

            On the second day, COA Auditor Marilyn C. Dibat presented the UACS and assisted the participants in the preparation of their respective financial reports in conformance with the Philippine Public Sector Accounting Standards and UACS. The UACS provides a framework for identifying, aggregating and reporting financial transactions in budget preparation, execution, accounting and auditing. The purpose of the UACS is to enable the timely and accurate reporting of actual revenue collections and expenditures against budgeted programmed revenues and expenditures.

           On the last day, the FMD presented to the participants the 2015 approved budget with which the regional accountant and budget designates were given time to assess their respective budgets. The session ended with NWPC Deputy Executive Director Jeanette T. Damo delivering inspirational messages to the participants. In her message, she emphasized the important role of the participants in managing the financial resources of the Boards, timely submissions of accurate financial reports and in securing an “unqualified opinion” status in its audit findings.

 

Posted: January 30, 2015

 


Bridging Pay and Productivity Growth

            The National Wages and Productivity Commission (NWPC) focused its advocacy towards encouraging workers and enterprises to link pay with productivity improvement as a more sustainable source of higher real incomes for workers and revenue for enterprises.

            The NWPC adopted the two-tiered wage system (TTWS) to more effectively protect the incomes of poor and vulnerable workers and promote worker and enterprise productivity.  This supports the overarching goals of poverty reduction and inclusive growth.

The Two-Tiered Wage System (TTWS) as a Reform in Setting Minimum Wages

            Since its implementation in 2012, the NWPC and its 17 Regional Tripartite Wages and Productivity Boards have reviewed their minimum wage structures using the TTWS framework.  This meant checking for minimum wages lagging behind the poverty threshold and minimum wages fast approaching the average wage. It also strengthened the advocacy towards productivity based pay schemes.

            The TTWS defined the space for minimum wage fixing as slightly above the poverty threshold but not to exceed average wage.  The poverty threshold and average wage serve as limits or boundaries within which genuine minimum wage setting takes place. 

            Poverty threshold, as the lower limit, is used as reference being the official indicator for the minimum income or expenditure required to meet basic needs.  Setting the minimum wage above this threshold helps workers and families meet basic needs, contributes to poverty reduction and helps improve the pay distribution at the lower end of the pay scale.         

            Average wage, on the other hand, as the upper limit, serves as an indicator of the capacity of business or employers’ capacity to pay.  Beyond this point, bipartite approaches in establishing better terms and conditions of employment sets in.

TTWS in Full Swing

Tier 1 or Minimum Wage

            With the adoption of the TTWS, there had been visible changes in the country’s minimum wage structures across regions. 

            The regional minimum wage structures have been simplified to ensure that minimum wages fall within the space defined by the TTWS.  The decline in the number of minimum wage rates from 130 before 2012 to 104 by end of 2014 will help facilitate administration and enforcement. 

            There had been more conscious efforts to bring all minimum wages above the poverty threshold.  Over the last three years, the number of minimum wage rates falling below poverty threshold has been reduced by half from 30 to 15 minimum wage rates.  All minimum wage rates are above the poverty threshold in 8 regions while the rest of the regions are expected to close the minimum wage-poverty threshold gap by end of 2015.  

            In the implementation of this reform, seven Wage Boards have also decided, through consensus, not to allow exemptions from the minimum wage.

Tier 2 or productivity based pay

            The TTWS also supports another equally important mandate of the NWPC, which is the promotion of productivity.  Under the TTWS, the Regional Boards issue industry-specific advisories to guide workers and enterprises in developing and implementing productivity based incentive schemes over and above the mandatory minimum wage. 

To date, 14 Regional Boards have issued advisories for workers and enterprises engaged in specific industries.  These advisories contain an assessment of an industry’s performance and outlook and, on the basis of which, recommend a percentage range of productivity based wage increases.  So far, the industries/sectors for which advisories have been issued by the Boards are for tourism, transportation and storage, manufacturing, mining, canning (sardines), banana, plantation for selected crops, agribusiness and hotels and restaurants.

The Boards are currently organizing orientations and providing technical assistance in the form of training and consulting to establishments who have decided to implement productivity incentive schemes in their workplaces.

NWPC Productivity Toolbox

            In building the capacities of enterprises, the Regional Boards use the NWPC Productivity Toolbox, which is a ladderized, needs-based approach to help enterprises, particularly MSMEs, improve their productivity performance. It contains training modules; technical assistance on work improvement measurements (time and motion studies) and facility evaluation and; an award system that recognizes best productivity improvement programs. 

            The training modules consist of basic productivity concepts and measurements (Productivity 101); values-based human resource strategy (ISTIV PAP); 5S of Good Housekeeping; work systems (ISTIV Bayanihan); workplace cooperation on resource efficiency (ISTIV PLUS); productivity and environment (Green ME); error-free service (Service Quality); time and motion study (TMS), among others.

            As of November 30, 2014, a total of 11,860 MSMEs has benefited from productivity trainings/orientations involving 26,320 workforce.

Creating Productivity Champions and Specialists         

            This year, the NWPC proved its capability to multiply productivity and innovation advocates in the country through a second round training partnership with the Temasek Foundation (TF) and Nanyang Polytechnic (NYPI) of Singapore. This training collaboration has expanded to include participants from other government agencies like the DA, DTI, DOST, and DOT and our social partners. 

            Previous to this, the NWPC with the TF and NYPI trained a total of 120 productivity advocates, 90 of whom were from DOLE, NWPC and RTWPBs while the remaining 30 came from the MSMEs.

           This is the first in the history of the NWPC and the DOLE to train a huge number of 230 participants to undergo two levels of training on basic productivity concepts and tools and enterprise development and innovation.

 

Posted: January 5, 2015

 


NWPC officers attend the DOLE-YEPA

            The NWPC officers headed by Executive Director Maria Criselda R. Sy attended the cluster specific and DOLE-wide year end performance assessment. 

            Pre-YEPA cluster meetings were held in Tagaytay (enhanced employability and competitiveness of enterprises and Luzon regions cluster), in OSHC (strengthened social protection for vulnerable workers and Visayas regions) and in Surigao City (sustained cooperation between labor and employers and Mindanao regions cluster).   The purpose of these cluster meetings was to validate and finalize the outcomes scorecard for the different programs and to formulate the 2015 planning tool targets.

            The DOLE-YEPA was held at the OSHC last December 15-16 where the Secretary approved the proposed program directions.  For the NWPC, the thrusts for 2015-2016 are the full implementation of the TTWS including assessment of its implementation, target beneficiaries of the NWPC productivity toolbox such as enterprises awarded the Certificates of Compliance on General Labor Standards and Occupational Safety and Health, those with functional LMCs facilitated by the NCMB and DOLE livelihood beneficiaries. The NWPC and the RTWPBs will also launch an award and recognition system for enterprises who have adopted the recommendation of the Advisories and those with successful productivity improvement programs on Service Quality.

 

Posted: January 5, 2015